Returns & Refunds

At Zazureno, we want you to be satisfied with your purchase. This page explains how to reach us with questions about a wrong item, a lost parcel, a damaged product, a size or colour exchange, or a change of mind. Because specific conditions vary by situation, our support team will confirm the applicable steps, timeframes, and any shipping responsibilities when you contact us.

Getting Started

For any return, refund, or exchange request, please email porthc@zazureno.shop with your order number and a brief description of the issue. Our team will review your case and provide next steps, including whether a return authorisation is needed and how to send the item back.

Wrong Item Received

If you received an item that does not match your order, contact us with your order number and a photo of the product as received. We will assess the situation and advise you on the resolution, including any return shipping arrangements.

Change of Mind

If you wish to return an item because you changed your mind, email us with your order number and the reason. Our team will confirm whether your item qualifies for return, the applicable timeframe, the condition the product must be in, and who bears the return shipping cost.

Lost in Transit

If your parcel has not arrived within the expected delivery window of 7–12 business days, please contact us with your order number so we can investigate with the carrier. We will update you on the outcome and any available remedy once the investigation is complete.

Damaged on Arrival

If your item arrived damaged, contact us as soon as possible with your order number and clear photographs showing the damage and the packaging. We will review the evidence and advise on the next steps, which may include a replacement or refund depending on the assessment.

Exchanges for Size, Colour, or Style

To request an exchange for a different size, colour, or style, email us with your order number and the desired option. Availability depends on current stock. Our team will confirm whether a direct exchange is possible or whether an alternative resolution applies.

Refund Processing

Once a return or claim is approved, refunds are processed within 1–3 business days of approval. The time it takes for funds to appear on your statement depends on your bank or payment provider.

Contact Us

Zazureno
MCACO LIMITED
porthc@zazureno.shop
72 Headley Road, Woodley, Reading, England, RG5 4JE, United Kingdom
zazureno.shop

We typically respond within 1–2 business days.